Due to the sensitive nature of our products and our inability to reuse opened merchandise for customer safety, we cannot accept returns or issue exchanges for opened or used products. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it, purchased within 21 days, and must also be in the original packaging. The customer shall be responsible for any return shipping.
In the event that your order is delivered damaged, please send a photo of the damaged goods to us at firstname.lastname@example.org . We do strive our absolute best to ensure safe delivery of all orders, but accidents do happen. After we’ve received and examined the photo, we’ll promptly contact you with next steps. In most cases, a new package with replacement items will be sent to you free of charge, but circumstances may dictate other measures. Thanks for your patience with us as we determine the best way to serve you in this matter!